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Toyota Dealer Cover

The complete recovery service for you and your car

Toyota Dealer Cover Eurocare

Toyota Eurocare offers a range of services to provide the best possible assistance in case of emergency. All assured used cars sold through the Toyota Dealer network and which qualify for the Toyota Dealer Cover 12 months warranty are covered by this assistance programme for a period of 12 months from date of purchase to give peace of mind at home or in Europe. Toyota Eurocare offers help 24 hours a day everyday of the year by providing practical assistance and expert advice in the event of a breakdown.

Toyota Dealer Cover Eurocare in case of:

Mechanical breakdown
No fuel
Flat battery
Flat tyre
Keys locked in
Accident

Toyota Dealer Cover Eurocare
Toyota Eurocare is designed to ensure that you enjoy complete peace of mind while motoring.

Vehicles not covered:

Dyna and Coaster vehicles or their derivatives.
Vehicles locally converted without manufacturer’s approval.

Rescue
In the unlikely event that your vehicle has a breakdown or accident rendering it immobile, Toyota Eurocare will at its own expense:

Arrange for a professional towing company to attend the incident with the minimum of delay.
Require the towing company to complete any simple repair at the roadside.

Towing
Should the attempt to re-mobilise the vehicle at the roadside prove unsuccessful or impractical, Toyota Eurocare will:

Arrange for the vehicle to be taken to the nearest authorised Toyota dealer.
If the vehicle needs to be kept in safe storage overnight whilst awaiting recovery, organise and pay for the cost of this storage.
Arrange to transport any trailer or caravan (standard 50mm tow ball) being towed by the affected vehicle to the same Toyota dealer.

Hotel
Should the user with to remain in the vicinity of the vehicle whilst it is being remobilised, Toyota Eurocare will arrange and pay for overnight hotel accommodation for the user and passengers up to the value of 127 per person subject to local availability. Meals and other consequential costs are the responsibility of the user and passengers.

Replacement Vehicle
If the user prefers to have the use of a replacement vehicle, Toyota Eurocare will provide a replacement vehicle of a similar category for the duration of the repairs and limited to a maxiumum period of three days. The provision of a replacement vehicle is subject to local conditions of the car hire company. For example, you may be required to have a full licence, comprehensive insurance and you may be asked for Credit Card details. Return of the hire vehicle will be in accordance with Hire Company instructions.

Onward Travel
Alternatively Toyota will arrange and pay for first class rail transport for the driver and passengers which enables them to continue their journey to the original destination in the covered territory, or to return to the user’s normal place or residence, (country of registration of the vehicle). In the event that the train journey exceeds 6 hours, a business class air ticket will be provided.

Parts Delivery
If the vehicle cannot be re-mobilised locally as the result of the non-availability of certain essential parts, at the request of the user, Toyota Eurocare will locate and send these parts to the authorised Toyota dealer completing the repairs. The parts costs themselves will be the responsibility of the user unless such parts replacements are covered under the terms and conditions of the warranty applied to the vehicle.

Collection of the re-mobilised vehicle
If the re-mobilised vehicle must be collected from an authorised Toyota dealer which is located more than 50 kms from the user’s domicile, than at the request of the user, Toyota Eurocare will arrange and pay for one-way first class rail transport for one person to where the car has been re-mobilised. In the event that the train journey exceeds 6 hours, a business class air ticket will be provided.

Message & Advice
Whatever the problem, car theft, lost credit cards or illness, the team at Toyota Eurocare are on hand to give advice or to pass on a message to someone who needs to be informed.

Repatriation
In the event that it is impossible to remobilise the vehicle, Toyota Eurocare will accept the costs of and co-ordinate the arrangements for repatriating the vehicle to the authorised Toyota Dealer indicated by the user.

Chauffeur
If all drivers travelling in the covered vehicle are taken ill and the journey cannot be continued, Toyota Eurocare will provide a chauffeur at its own expense.

Important Note:
Do not incur any rescue costs before contact is made to the Toyota Dealer Cover Help Desk at Freephone: Republic of Ireland 1800 612 712
Abroad 00 353 (0) 46 90 77352
These costs will not be re-imbursed unless prior authorisation has been obtained.

Customer Charter
Every one of the 60 Toyota dealers throughout Ireland is committed to providing the very highest level of customer satisfaction. Now we are delighted to be able to place the entire Toyota European network at your service too. In the unlikely event of a breakdown help will be immediately at hand to get you going or get you home in your own car, or in a replacement car if necessary. It’s one more way in which, at Toyota, there’s only one word for Customer Service. After all, it’s what you’ve come to expect.